What to do if your verification code isn't arriving

Goal

Get your sign-in / sign-up verification code when it doesn't show up right away.

Quick path

1. Wait — codes can take up to 30 minutes.
2. Check your spam/junk folder.
3. Still nothing after 30 minutes? Request a new code.
4. If the second code doesn't arrive either, contact support.

Step-by-step

1. Give it some time. Verification codes can take up to 30 minutes to arrive — sometimes longer when email systems are congested.

2. Check spam and junk. Codes occasionally land in your spam or junk folder. Search your inbox for an email from BoodleBox.

3. Request another code. If 30 minutes pass and it still hasn't arrived, go back to the sign-in screen and request a new code.

4. Reach out if it still fails. If the second attempt also doesn't arrive, reach out through our contact form so the team can connect with you and troubleshoot (and, if needed, deliver a code manually).

Verify it's working

• The code email arrives; entering it signs you in.

Still stuck?

Submit a request through our contact form — typical response within 8 business hours. Include the exact email address you're trying to use.