Working with AI responses using assistive technology

Goal

Follow AI replies comfortably with a screen reader or other assistive technology.

How replies are announced

• An AI reply arrives in pieces as the model writes it. So your screen reader doesn't read every fragment, the reply is announced once it's complete.

• If a reply stops early or fails, that's announced too.

• New messages from other people in a shared chat are added to the chat history list, which your screen reader can follow.

How replies are structured

• Headings inside a reply are adjusted to fit the page's heading order, so they don't break heading navigation.

• Lists, tables and code blocks in a reply use real list, table and code markup, so you can navigate them as you would on any web page.

• Each reply is its own item in the chat history, named by the bot that wrote it.

Tips for better replies

• Ask for the format you want. For example: "Use short headings and bulleted lists," or "Don't use tables."

• Save it once. Put your formatting preferences in your knowledge preferences so every chat uses them. See How to set up your knowledge preferences.

• Ask for text alternatives. If a reply includes an image or chart, ask the bot to describe it in words.

Language in replies

AI models don't mark which language each part of their reply is in. If you work in more than one language, ask the bot to reply in a single language per message.

Still stuck?

If a reply isn't announced, or reads in a confusing order, please tell us. See Requesting accommodations or reporting an accessibility issue.