How to contact BoodleBox support
Goal
Reach a person on the BoodleBox team with a question, a problem, or a request, even if you can't sign in.
Quick path
Open our contact form at https://contact.boodlebox.ai.
Pick the topic that fits best, describe what's happening, and send.
You don't need to be signed in to use the form, so it works even when you're locked out of your account.
From inside BoodleBox
Click your initials in the bottom-left corner, then Get Support.
Choosing a topic
The topic sends your message to the right people:
Account & Login: can't sign in, verification codes, a locked account, school or SSO sign-in
Billing & Subscriptions: charges, refunds, plan changes, receipts, failed payments
Bug / Error Message: something isn't working the way it should
Bots & Knowledge: custom bots, uploads, your Knowledge Bank
How-To / Product Question: how to do something in BoodleBox
Team & Institutional Admin: seats, members, workspaces, institutional plans
Feature Request / Feedback: ideas and suggestions
Sales & Pricing: buying BoodleBox for a team or school
Security, Privacy & Accessibility
Account Deletion
Other
What to include
The email address on your BoodleBox account, if it's different from the one you're writing from.
What you were trying to do, and what happened instead.
The exact error message or a screenshot. You can attach up to 3 images or PDFs, 10 MB each.
For a problem in a chat, a share link to that chat. See How to share a chat with someone.
Please don't send passwords or full card numbers. We'll never ask for them.
Other ways to reach us
Security or privacy concerns: compliance@boodle.ai. See How to report a security concern.
Institutional invoices and purchase orders: billing@boodle.ai
Is BoodleBox down? Check the system status first.
We don't offer phone or live chat support. The contact form at https://contact.boodlebox.ai is the way to reach a person on our team.