Supported file types and size limits
Goal
Know which files you can upload to BoodleBox, the size limits, and how many you can attach.
Supported file types
.pdf · .docx · .txt · .csv · .xlsx · .pptx · .png · .jpg · .json · .md
Size limits
- Images and spreadsheets: up to 10 MB
- All other supported files: up to 100 MB
How many you can attach
- Per chat: up to 10 documents (100 on Boodle Power), of which up to 5 can be CSV/XLSX spreadsheets. Starred Knowledge Bank files count toward this.
- Per bot (in a bot's Knowledge section): up to 30 files (100 on Boodle Power), of which up to 5 can be CSV/XLSX spreadsheets.
Not supported
- Macro-enabled Excel (
.xlsm), audio (.mp3,.wav,.m4a…), and video (.mp4,.mov…) are not supported. - For images, an upload may succeed but error later if the image exceeds the AI model's maximum size — try a smaller image.
Questions?
Reach out through our contact form and we'll get back to you.