Troubleshooting broken download links
Goal
Fix a download that won't open or shows a broken link — a chat transcript, an exported file, or a generated document/image.
Try these in order
- Refresh the page and try the download again. A refresh clears most temporary glitches.
- Allow downloads / pop-ups for box.boodle.ai. A browser pop-up or download blocker can silently stop a file from opening. Check your browser's site permissions.
- Try a different browser. If a download fails in one browser, a different one (Chrome, Edge, Firefox, Safari) often works.
- Clear your cache and cookies, then retry (see Clearing your cache and cookies).
- If it's a generated file (e.g., something the AI produced), regenerate it and download the fresh copy.
Verify it's working
- The file opens or saves normally after retrying in a clean browser with downloads allowed.
Still stuck?
Report it (see How to report a bug) with: what you were trying to download, the chat or page link, your browser and device, and a screenshot of any error. Email success@boodle.ai — typical response within 8 business hours.