Refund Policy

Goal

Know when refunds are available, how to request one, and how long they take.

1. Overview

We want every BoodleBox subscription to be an easy decision. This policy explains when refunds are available for individual BoodleBox subscriptions, how to request one, and how long refunds take. It applies to the plans purchased directly at box.boodle.ai:

Boodle Basic — our free plan.
Boodle Premium (formerly Boodle Unlimited) — $20 per month per member, or $16 for education accounts.
Boodle Power — $100 per month per member.

Annual billing saves 10% on either paid plan. Institutional and enterprise agreements are addressed in Section 6.

2. Cancellations

2.1 Cancel anytime. You can cancel your subscription at any time from your account settings, or by emailing success@boodle.ai and asking us to cancel for you. We process cancellation requests promptly — there are no cancellation fees, retention hurdles, or required phone calls.

2.2 Access after cancellation. When you cancel, your subscription remains active through the end of the billing period you have already paid for. After that, your account moves to the free Boodle Basic plan and no further charges occur.

3. Monthly Subscriptions

3.1 Current period. Monthly subscription fees are generally non-refundable once a billing period begins. Canceling stops all future charges, and you keep full access through the end of the paid month.

3.2 Recent, unused charges. If you contact us within 7 days of a monthly charge and your account shows no meaningful use during that new billing period, we will refund that charge in full.

4. Annual Subscriptions & Renewals

4.1 Renewal refunds. Annual plans renew automatically. If your plan renews and you did not intend to continue, contact us within 30 days of the renewal charge. Provided your account shows minimal use since the renewal date, we will refund the renewal in full.

4.2 Mid-term cancellations. Outside the 30-day renewal window, annual fees for the current term are generally non-refundable. Canceling stops the next renewal, and you keep access through the end of your paid term. If your circumstances are unusual, write to us — we review these requests case by case.

5. Billing Errors

5.1 Always refunded in full. We fully refund any charge made in error, including: duplicate charges, charges that occur after a completed cancellation, and subscriptions you never intended to start.

5.2 Duplicate accounts. Double charges are most often caused by two accounts existing under different email addresses. If you believe you were charged twice, include the last four digits of your card in your request so we can locate both charges quickly.

6. Institutional & Enterprise Plans

Refunds, credits, and cancellation terms for institutional and enterprise licenses are governed by your institution's agreement with Boodle, Inc. rather than this policy. For invoice or billing questions on an institutional plan, contact billing@boodle.ai.

7. How to Request a Refund

Email success@boodle.ai from the address on your BoodleBox account (or include it in your message). Approved refunds are issued to the original payment method and typically appear within 5–7 business days, depending on your bank.

If you are considering disputing a charge with your bank, please contact us first — we resolve billing issues quickly, and a direct request is almost always faster than a chargeback.

8. Changes to This Policy

We may update this policy from time to time. The current version, with its effective date, is always available on our website. Changes apply to charges made after the new effective date.