How to check system status and outages

Goal

Tell whether BoodleBox (or an AI model) is having a temporary outage, and what to do about it.

Check the status page first

https://status.boodlebox.ai shows live status for the platform and for each AI provider BoodleBox connects to. If something is wrong, this is the fastest way to tell whether it's on our side, a model provider's side, or your own.

It monitors:

• AI providers — OpenAI, Anthropic, Google Gemini, Perplexity, Together AI, and Replicate.
• Platform and infrastructure — OAuth (sign-in), Amazon Web Services, and Zilliz.
• Edlink, the broker behind SSO and LMS integration (see Troubleshooting SSO and sign-in errors).

Two things worth knowing:

• Subscribe to updates to be notified when something goes down or recovers, rather than checking manually.
• Report an outage if you're seeing a problem the page still shows as healthy.

Planned maintenance is posted there too.

The quickest in-product signal: the "nuts and bolts" error

If you see "Ahhh nuts and bolts! Something went wrong, please try again," that almost always means the AI model's provider is temporarily down — it's not a problem with your account or your work. The status page will usually confirm which provider.

What to do: switch to a different model and keep working (type @ in the chat box and pick another, or click the model name — see How to switch the AI model you're chatting with). The model that errored usually recovers within a few minutes, so you can switch back later.

If it's broader than one model

If BoodleBox won't load at all, or every model is failing:

1. Check https://status.boodlebox.ai — if a shared dependency like AWS or OAuth is down, that explains everything failing at once, and there's nothing to fix on your end.
2. If the status page is all green, rule out your side — refresh, try a different browser, and clear your cache (see Clearing your cache and cookies and Troubleshooting slow performance).
3. If it still affects everything after that, contact support.

Verify it's working

• After switching models (or refreshing), your chats respond normally again.
• The affected monitor on https://status.boodlebox.ai returns to Up.

Still stuck?

If an outage seems widespread, lasts more than a few minutes, or the status page shows everything healthy while you're still stuck, email success@boodle.ai with what you're seeing and which model(s) — typical response within 8 business hours.