Troubleshooting slow performance
Goal
Speed up BoodleBox when a page is slow, a response is taking too long, or something is stuck on a spinner.
Try these first
- Refresh the page. This clears most stuck spinners and "hanging" states (a stuck upload, a chat that won't load, a page that never finishes).
- Turn off Memory Mode. When it's on, the AI pulls context from your other chats, which adds work and slightly slows responses. Turn it off for faster, more focused answers (see How to use prompt modes).
- Attach fewer documents. The more knowledge attached to a chat, the more there is to process. Keep it to what's relevant (max 10 documents per chat), and start a new chat when you switch topics.
- Try a different model. Some models are faster than others for everyday tasks (see How to switch the AI model you're chatting with).
- Clear your cache and cookies, or try a different browser (see Clearing your cache and cookies).
Verify it's working
- Pages load and responses return at a normal speed after a refresh and with Memory Mode off.
Still stuck?
Report it (see How to report a bug) with: which page is slow, whether a refresh helps, your browser and device, and the chat link if it's a specific chat. Email success@boodle.ai — typical response within 8 business hours.