Resolving "email already in use" errors

Goal

You tried to sign up and BoodleBox says your email is already in use. Here's what that means and what to do.

What it means

An account already exists under that email address — usually because you (or your institution) created one before.

What to do

1. Sign in instead. Go to box.boodle.ai and sign in with that email rather than signing up again (see How to log into BoodleBox).
2. Forgot your password? Use Forgot Password to reset it (see Reset your password).
3. Does your school use SSO? Sign in with "Sign In with Your EDU Account" instead of email/password (see How to sign in with SSO).
4. Think the account isn't yours, or you have two emails? You may have a duplicate account — see Merging duplicate accounts, or email success@boodle.ai and we'll sort it out.

Verify it's working

• You can sign in to the existing account (after a password reset if needed).

Still stuck?

Email success@boodle.ai with the email address you're trying to use — typical response within 8 business hours.