41 articles for this team

Team Owners & Admins

Setup, billing, roles, integrations, and governance for your workspace.

Getting Started

BoodleBox terminology and glossary

Quick definitions of the terms you'll see around BoodleBox.

Campus-wide launch checklist

A checklist for taking BoodleBox from setup to a full campus launch.

How BoodleBox works

Understand the core ideas behind BoodleBox so the rest of the product makes sense.

Institution onboarding roadmap

A high-level path for rolling BoodleBox out across your institution. Each step links to a full guide.

Team Admin Setup Checklist

Stand up your team in BoodleBox — seats, people, access, and branding — in the right order. Each step links to a full how-to.

What is BoodleBox?

Understand what BoodleBox is and why people use it, in a couple of minutes.

Account & Access

How to change a user's role within a team

Change a team member between Admin and Member.

Troubleshooting SSO and sign-in errors

Diagnose and fix the sign-in and integration errors institutions most commonly hit with BoodleBox SSO — and know exactly what to send support when you can't.

Understanding account security

Understand how BoodleBox protects your account — and the few things you can do to keep it safe.

What to do if you can't log in

Locked out of BoodleBox? Whether it won't accept your password, won't let you sign in at all, or lets you in to an account that looks empty — start with whichever description below matches what you're seeing. Each one links to the full fix.

Teams & Administration

How to add or remove a whole group at once with a CSV

Instead of inviting people one at a time, upload a spreadsheet (CSV) to add (invite) or remove many team members in one go.

How to brand your workspace (logos & colors)

White-label BoodleBox with your own team name, logo, and accent color — set separately for light mode and dark mode.

How to control which AI models & bots your team can use

Decide which AI models and bots your whole team can use. Access is set at the team level.

How to export your user list

Download a list of your team's members as a CSV file.

How to manage your team & users

See everyone in your workspace, invite new people, and manage your seats.

Understanding team roles and permissions

Know the difference between the team roles so you assign the right one.

Classroom

How to create terms for classes

Create an academic term (like a semester) so your classes are organized under it.

How to import classroom rosters

Add a whole class roster at once by uploading a CSV — best for full rosters from your registrar.

Billing & Subscription

How to cancel your subscription

Cancel your BoodleBox subscription.

How to manage your plan & seats

See your current plan, switch plans, adjust how many seats you have, and manage your subscription.

How to update your payment method

Update the card or payment method on your BoodleBox subscription.

How to upgrade your plan

Move off the free plan so you get unlimited access to premium AI models.

Refund Policy

Know when refunds are available, how to request one, and how long they take.

Using trial credits or discounts

Understand the discounts available and how to ask about trial credits or extensions.

Troubleshooting & Support

How to check system status and outages

Tell whether BoodleBox (or an AI model) is having a temporary outage, and what to do about it.

How to report a bug

Tell the BoodleBox team about something that isn't working.

Security & Compliance

How BoodleBox handles student data (FERPA overview)

Understand how BoodleBox protects student data and how it complies with FERPA.

AI Governance

AI Governance Guidelines

A framework for responsible AI use in teaching and learning. Start here, then work through the six parts.

AI Use Tiers

Part 2 of the *AI Governance Guidelines*: a shared vocabulary for how much AI is allowed on any given assignment.

Data Governance & Classification

Part 4 of the *AI Governance Guidelines*: what data may and may not be entered into AI tools.

Faculty Integration Guidelines

Part 5 of the *AI Governance Guidelines*: how faculty apply the policy, with discipline-specific examples.

Governance, Roles & Review

Part 6 of the *AI Governance Guidelines*: who owns the framework, and how often it is reviewed.

How AI models are selected and updated

Understand which AI models BoodleBox offers, how new ones are added, and what happens when one is retired.

Integrations

How to add assignments and bots to your LMS with share links

Add BoodleBox assignments or bots to your LMS course so students can open them directly from the LMS — without hunting for them separately in BoodleBox.

How to connect your LMS for SSO

Connect BoodleBox to your Learning Management System (LMS) through Edlink so students and faculty can sign in through the LMS they already use — including LTI 1.3 launch directly from a course, with no separate sign-in screen.

How to set up SAML SSO with rostering

Set up SAML-based single sign-on for your institution through Edlink, paired with a rostering source so users are both provisioned and able to sign in.

How to set up SSO with your identity provider

Connect BoodleBox to your identity management provider (IMP) through Edlink so your team members sign in with their existing institutional accounts — no separate BoodleBox password needed.

LMS integration FAQs

Quick answers to the most common LMS integration questions, including a clear picture of what BoodleBox's LMS integration does and does not do today.

SSO integration FAQs

Quick answers to the most common questions institutions ask when setting up single sign-on with BoodleBox. For step-by-step setup, see *How to set up SSO with your identity provider* or *How to set up SAML SSO with rostering*.

Accessibility

Accessibility statement and compliance

Understand BoodleBox's accessibility posture and where to find its accessibility documentation.

Analytics & Reporting

How to get your team's analytics and usage reports

Get usage and engagement analytics for your team — administrator metrics, usage reports, and engagement benchmarks.

Contact us

Didn’t find what you need?

Send us a note and the team will get back to you — typical response within 8 business hours.

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